These Terms and Conditions are translated from the original Italian version.
In the event of any discrepancies, differing interpretations or disputes, the
original Italian text shall prevail.
1. Introduction
These general terms and conditions govern the purchase of services and
experiences available through the website [WEBSITE_NAME], owned by
[COMPANY_NAME], with registered office at [ADDRESS], VAT number
[VAT_NUMBER], email [EMAIL].
By using the website and purchasing services, the user fully accepts these
terms and conditions.
2. Services
The website allows users to book and purchase experiences, activities, events,
excursions, tourism related services and other recreational activities
described in the related information pages.
Information published on the website is constantly updated; however, errors,
inaccuracies or changes may occasionally occur.
3. Booking Process
A booking is considered completed once the purchase process has been finalized
and the confirmation email has been received.
Users are responsible for carefully verifying:
• entered information
• selected dates
• number of participants
• any specific requirements related to the activity
The booking confirmation will be sent to the email address provided during
checkout.
4. Prices and Payments
All prices displayed on the website are expressed in Euro (€) and are intended
[VAT_INCLUDED_OR_EXCLUDED], unless otherwise specified.
Payments can be made using the payment methods available on the website at the
time of purchase.
The company reserves the right to modify prices at any time; however, the
price shown at the moment of order confirmation will apply.
5. Vouchers and Booking Documents
After completing the purchase, the user will receive a voucher or booking
confirmation document valid for participation in the booked activity.
The voucher may be required in digital or printed format before the beginning
of the experience.
Unless otherwise specified:
• vouchers cannot be exchanged for cash
• vouchers may not be resold without authorization
• vouchers may not be duplicated or altered
6. Customer Changes and Cancellations
Cancellation and refund conditions may vary depending on the purchased service
and are specified within the related experience page before completing the
order.
Requests for modifications or cancellations must be sent using the contact
details available on the website.
In case of failure to attend the activity at the scheduled time (“no show”),
the right to a refund may be entirely forfeited.
7. Service Changes, Suspension or Cancellation
The company reserves the right to modify, postpone or cancel activities and
bookings in case of:
• adverse weather conditions
• force majeure events
• safety concerns
• operational issues
• unforeseeable events beyond reasonable control
In such cases, the company may offer, at its discretion:
• a full or partial refund
• rescheduling
• a voucher of equivalent value
• an equivalent alternative activity
8. Participation Requirements
Users are responsible for verifying their physical and personal suitability
for participation in the booked activities.
Any restrictions, minimum age requirements, health conditions or required
equipment are specified in the activity description.
The company may deny participation in case of:
• inappropriate behavior
• significant delay
• failure to follow provided instructions
• conditions considered incompatible with the safety of the activity
without any obligation to provide a refund.
9. Liability
The company shall not be held liable for:
• delays caused by third parties
• weather related events
• interruptions of external services
• loss of personal belongings
• damages resulting from improper use of the services
• inaccurate information provided by the user during booking
This is without prejudice to mandatory provisions of applicable law.
10. Reviews and User Content
Users may publish reviews related to purchased experiences.
The company reserves the right to remove content that is:
• offensive
• defamatory
• false
• unlawful
• unrelated
or otherwise considered contrary to these terms and conditions.
11. Intellectual Property
All content available on the website, including texts, images, logos,
graphics, software and multimedia materials, is protected under applicable
intellectual property laws.
Any unauthorized reproduction, distribution or use is prohibited.
12. Privacy
Personal data is processed in accordance with applicable data protection laws.
For more information, users may consult the Privacy Policy available on the
website.
13. Governing Law and Jurisdiction
These terms and conditions are governed by Italian law.
Any dispute concerning the interpretation or execution of these terms shall
fall under the jurisdiction of the court of [COMPETENT_COURT], without
prejudice to mandatory consumer protection rights provided by applicable law.
14. Contacts
For information or assistance, please contact:
[COMPANY_NAME]
[ADDRESS]
Email: [EMAIL]